About the Help Desk
If you have not found the solution to your problem on this website, please feel free to call our Help Desk at (815) 939-5302 or toll-free at (866) 400-5302. You may also stop by the Help Desk which is located in the lower level of Benner Library. Our regular operating hours are listed below along with dates the Help Desk is closed for various holidays.
On weekends and holidays, we have an on-call process in place to check voice mail, email, and our ticketing system at regular intervals. If you attempt to contact the Help Desk and we are closed, please leave us a voice message, send an email to email@example.com, or use our online Support Ticket Request Form and we will get back to you as quickly as possible. To be as efficient as possible in responding to your inquiry, it is important that you provide your name and username or student ID number, details about the question or problem you are having, and contact information (a phone number is preferred) so we can get in touch with you.
Help Desk Hours
- Mon-Thu: 7:00 am to 7:00 pm
- Fri: 7:00 am to 5:00 pm
- Sat/Sun: Closed
(see paragraph above regarding weekend support)
Help Desk is closed on these dates (see paragraph above regarding holiday support):
- May 27: Offices Closed - Memorial Day
- Jul 4 - Jul 5: Offices Closed - Independence Day
- Oct 14: Offices Closed - Fall Break
- Nov 27 - Nov 29: Offices Closed - Thanksgiving
- Dec 23 - Jan 1: Offices Closed - Christmas and New Years