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Joe Cash

Joe Cash | Help Desk Production Specialist

Help Desk Specialist (Production)

Help Desk Specialists are responsible for general troubleshooting, support prioritization, and escalation, in order to successfully resolve user needs and provide a timely and exceptional support experience.  Additionally Help Desk Specialists train, mentor and direct student technicians.  The Production Specialist is also responsible for developing and implementing changes to the overall support delivery system and customer service centered experience.