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Justin Marshall

Justin Marshall | Help Desk Development Specialist

Help Desk Specialist (Development)

Help Desk Specialists are responsible for general troubleshooting, support prioritization, and escalation, in order to successfully resolve user needs and provide a timely and exceptional support experience.  Additionally Help Desk Specialists train, mentor and direct student technicians.  The Development Specialist is also responsible for developing and implementing changes to and maintaining the support request and reporting system.