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User Support Services

User Support Services helps ONU technology users with computers, devices, monitors, keyboards and printers, as well as common software applications.  We deploy laptops and desktop computers to users needing upgrades and keep computers running on modern equipment with current software.  By assisting students, faculty, and staff in the appropriate use of technology, we provide a primary point of contact for end-user support, and offer a wide range of services including help desk, audiovisual distribution, management of computer labs and electronic classrooms, and technology training.

Barb Axmark

Barb Axmark

Training & Instructional Support Specialist

Conducts training classes covering a variety of technology subject areas that are designed to help ONU faculty and staff remain competent and productive.

Luke Beaumont

Luke Beaumont

Systems Support Specialist

Provides help desk support and technical assistance, addressing a wide variety of user issues, including software problems, hardware failures, and network issues. Assists with creating and maintaining user accounts and information.

Robert Blystone

Robert Blystone

Senior Systems Support Production Specialist

Primary contact for phone, email and voicemail technical support. Processes work orders for faculty and staff. Assists in giving direction to student data entry technicians. Generates routine lists and labels for faculty and staff.

Joe Cash | Help Desk Production Specialist

Joe Cash

Help Desk Specialist (Production)

Help Desk Specialists are responsible for general troubleshooting, support prioritization, and escalation, in order to successfully resolve user needs and provide a timely and exceptional support experience.  Additionally Help Desk Specialists train, mentor and direct student technicians.  The Production Specialist is also responsible for developing and implementing changes to the overall support delivery system and customer service centered experience. 

Zach Kohlmeier

Zach Kohlmeier

Systems Support Specialist

Provide support for iPad needs of students and faculty in the School of Education. Maintain rental iPads and other technology for student teachers to borrow. Instruct faculty and future teachers how to better use tablet technology for the classroom.

Jon Krasnichan

Jon Krasnichan

Training & Instructional Support Specialist

Conducts training classes covering a variety of technology subject areas that are designed to help ONU faculty and staff remain competent and productive.

Justin Marshall | Help Desk Development Specialist

Justin Marshall

Help Desk Specialist (Development)

Help Desk Specialists are responsible for general troubleshooting, support prioritization, and escalation, in order to successfully resolve user needs and provide a timely and exceptional support experience.  Additionally Help Desk Specialists train, mentor and direct student technicians.  The Development Specialist is also responsible for developing and implementing changes to and maintaining the support request and reporting system.

Joseph Morris

Joseph Morris

Help Desk Specialist

Help Desk Specialists are responsible for general troubleshooting, support prioritization, and escalation, in order to successfully resolve user needs and provide a timely and exceptional support experience.  Additionally Help Desk Specialists train, mentor and direct student technicians.

Noel Slaby

Noel Slaby

Director of User Support Services

Director of User Support Services