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User Support Services

User Support Services helps ONU technology users with computers, devices, monitors, keyboards and printers, as well as common software applications.  We deploy laptops and desktop computers to users needing upgrades and keep computers running on modern equipment with current software.  By assisting students, faculty, and staff in the appropriate use of technology, we provide a primary point of contact for end-user support, and offer a wide range of services including help desk, audiovisual distribution, management of computer labs and electronic classrooms, and technology training.

Cole Baker

Cole Baker

User Support Services Technician

Provides help desk support and technical assistance, addressing a wide variety of user issues, including software problems, hardware failures, and network issues. Assists with creating and maintaining user accounts and information.

Mike Mangino

Mike Mangino

IT Procurement & Asset Management Specialist

Purchases and provides technical support for all personal computer hardware, software, and peripherals.

Justin Marshall

Justin Marshall

Development Specialist

Provides help desk support and technical assistance, addressing a wide variety of user issues, including software problems, hardware failures, and network issues. Assists with creating and maintaining user accounts and information.

Ethan Moore

User Support Services Technician

Provides help desk support and technical assistance, addressing a wide variety of user issues, including software problems, hardware failures, and network issues. Assists with creating and maintaining user accounts and information.

Noel Slaby

Noel Slaby

Director of User Support Services

Director of User Support Services

A.J. St Louis

A.J. St Louis

User Support Services Technician

Provides help desk support and technical assistance, addressing a wide variety of user issues, including software problems, hardware failures, and network issues. Assists with creating and maintaining user accounts and information.

Adam Thiele

Adam Thiele

User Support Services Technician

Provides help desk support and technical assistance, addressing a wide variety of user issues, including software problems, hardware failures, and network issues. Assists with creating and maintaining user accounts and information.