We are in the process of upgrading our ticketing system to better support self-service options to the university in handling support tickets logged with IT. This improved service will allow you to not only check the status of a support ticket but also to add information to an open ticket, view previously closed tickets, and reopen a closed ticket if necessary. You will also begin receiving some system-generated notices indicating when a support ticket has been created, when certain updates have occurred, and when it has been closed.

For now, the best way for you to obtain the status of your support ticket is to either call or email the IT Help Desk. We can look up the ticket and provide you with any details that are available. When you contact us, please have the support ticket number if one was provided. If you do not have a ticket number, please include the date your request or inquiry was made and if anyone else might have submitted the item on your behalf. This will assist in making sure we find the appropriate ticket for your inquiry.