Tiger Dollars

The Card
The Student ID Card is intended to be used the entire time you are associated with the University. Only Freshmen and Transfers will receive a card at the registration packet. If it is not included, please go to the Information Technology office to receive a card. Your card should be carried at all times and must be presented to University officials upon request. The card is non-transferable. The ID Card must be presented at the time of purchase and shall be the only means of accessing the cardholder's account.

Liability for Illegitimate Use of Account
If an ID Card is lost or stolen, the cardholder is responsible for all transactions until the card is reported lost or stolen to the office of Information Technology during regular business hours or via the web. Once reported as lost or stolen, the card will be deactivated. The card and account will remain deactivated until the rightful owner has the card reactivated. To reactive a card, the cardholder must request reactivation from the Information Technology office in person. Only the Information Technology department can reactivate a card once it is reported as lost or stolen. Only one ID Card per cardholder may be valid at any time.

Privacy/Disclosure of Account Informed to Third Parties
The University will disclose information to third parties only (1) in the order to comply with subpoenas, court orders or other applicable legal requirement, or (2) if the account holder gives written permission.

Documentation of Account Activity
The cardholder can request a receipt at the time of purchase if the point of sale terminal is equipped to provide a receipt. Some locations, including laundry readers, concessions and vending readers, are not capable of providing receipts. The remaining balance in the cardholders Tiger Dollars is displayed at every point of sale terminal each time the account is accessed. Cashiers at any location accepting Tiger Dollars may be asked to verify an account balance. Occasionally the account balance is not available at a card reader. During these times, cardholders can check their balance on the Online Card Office, or Student Accounts (during business hours) will provide a balance whenever possible. The cardholder can also request a statement detailing the debit account activity. Requests can be made in person during regular business hours at Student Accounts.

Insufficient Funds/Offline Transaction/Negative Balances
Under normal conditions the cardholder will not be able to overdraw his/her account. If, under certain unusual circumstances, an insufficient funds condition might occur, it is the responsibility of the cardholder to provide restitution. If the condition is not cleared, the insufficient funds amount will be deducted from any cardholder debit account with available funds, the account will remain negative and unusable and/or the University will add the amount to the cardholder's school bill.

Refunds
The University will refund the remaining balance of Tiger Dollars upon one of the following conditions: (1) withdrawal from Olivet Nazarene University (2) request from the cardholder at the end of an academic year. A $5.00 processing fee may be assessed when a refund is made.

Error Resolution Procedures
As soon as the cardholder believes there is a discrepancy or would like more information, Student Accounts should be contacted. The communication must include: (1) the cardholder's name and Identification number; (2) a description of the transaction in question and the discrepancy; (3) the dollar amount of the transaction. Student Accounts will inform the cardholder of the results of the investigation within 10 business days after notification from the cardholder and will correct any error promptly. If more time is required, however, Student Accounts may take up to 45 days to review the discrepancy. If the additional 45 days is required, Student Accounts will credit the cardholder's account so that the participant will have use of the money during the time it takes to complete the review. The cardholder is responsible for any overdraws as a result of such credit or its subsequent reversal.

If Student Accounts finds that there was no error, the cardholder will receive a written explanation within three business days after completion of the account review. The cardholder may request copies of documentation used in the review.

Daily Limits
The University reserves the right to establish daily limits on privileges to minimize misuse of funds on a lost or stolen card.

Change of Terms
The University may change any term or part of these policies by sending a written notice to the cardholder at least 30 days before change is to become effective. The use of the Tiger Dollars on or after the effective date of change means that the participant accepts and agrees to the change. The University may apply any such change to the outstanding balance of Tiger Dollar on the effective date of the change of terms and to new charges after the date.