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Frequently Asked Questions

How do I manage my ONUnet password?

The best way to manage your ONUnet password is to visit changemypassword.olivet.edu

Enter your username in the username field and your password in the password field. If you do not know your password, click the forgot password link.

If you have not already used this tool you will need to enter the default password (the default password scheme is ONU-[last 4 of ssn][lower case first 3 of last name]). This will open a prompt asking you to enter answers to a few security questions. Once you have completed this section you will be able to change your password. 

When changing the password make sure you follow the guidelines listed. 

The guidelines include:

  • Eight or more characters
  •  One or more numbers
  •  Upper and lower case letters
  •  One or more special characters (e.g. !@#$%^&*()-+={{}}.\|~)

Can I connect my Olivet EMail account to a smartphone or other email client?

For tablets and other mobile devices:

  1. Most devices should auto-discover the server information for Office 365 (the Microsoft service that hosts our email system).
  2. Go to the account or email settings feature of your device and choose the option to add an account.
  3. The account type should be something like “Exchange ActiveSync” or “Exchange Email.”
  4. Enter your complete Olivet email address as the  username and your email password as the password then press the “Next” or equivalent button to attempt the connection.
  5. If the connection and configuration completes, you are done.
  6. If you device cannot auto-discover the server, you need to do a manual configuration.  On the configuration screen, enter “m.outlook.com” as the email server address along with your email address and password.
  7. If you are still having a problem connecting to the server, you may need to find your exact server name from the Outlook Web App client.  There is a Mobile Phone Setup Wizard available from Microsoft to assist with finding the necessary information.  Select the operating system of the device you are attempting to connect and follow the provided instructions.

For connecting your new email account to the Outlook desktop client or other email application, use the E-Mail Setup Help Wizard from Microsoft to assist with finding the necessary information and follow the provided instructions.

How do I access Olivet Email?

You can access your Olivet email account by logging into My Olivet.  At the top of the home page you should see a button labeled "Access Outlook email."  Just click that button to be taken to the email login page.

You can also access Olivet email directly by visiting email.olivet.edu and entering your full Olivet email address (<username>@olivet.edu) and your email password. If you are a new student and have not yet changed your email password, you will use the default password given to you when you received your account details.