Frequently Asked Questions

Please refer to the Common Wireless Connection Issues guide for more information.

• If your account was subject to a password reset due to a breach or leak, you will want to change your password on any other site that contains that same password. Compromised Accounts | Information Technology | Olivet Nazarene University
• Reconnect your devices (phone, laptop, tablet, etc) to ONU wifi using your new password. You may have to "forget" this network in order to reconnect using a new password. ONU Wireless | Information Technology | Olivet Nazarene University
• Sign back into all of your applications including email, Mitel Connect, Transact eAccounts, Office products, Canvas, etc.

The best way to manage your ONUnet password is to visit myaccount.microsoft.com.

On Microsoft's website, you will need to enter your entire Olivet email address and password. If you forgot your password, you can click "Forgot My Password" and follow the prompts using your Multi-Factor Authentication that you configured the first time you signed into your account.

If you have not already used this tool you will need to enter the default password (the default password scheme is ONU-[last 4 of ssn or id number][lower case first 3 of last name]). This will open a prompt asking you to set a new password and set up Multi-Factor Authentication.

When changing the password make sure you follow the guidelines listed. 

The requirements include:

• 12 or more characters
•  1 or more numbers
•  Upper and lower case letters
•  1 or more special characters (e.g. !@#$%^&*()-+={{}}.|~)

You will need to take a few steps in order to get back up and going with your ONU account. Please follow the steps below.

Set up the Microsoft Authenticator app. –

• If you transferred your old phone’s contents to your new device, it may carry over the old configuration, which you will need to remove. In the Authenticator App, if it says “Azure-AD” with your name, you can remove it by clicking the gear icon in the upper-right hand corner and click “Remove Account”. Remove it from all apps on your device.
• Using a computer, go to myaccount.microsoft.com and sign in. If it prompts you to authenticate using your Authenticator app, there should be an option stating “I can’t use my authenticator app right now”. Choose this method to authenticate using your second method which would be what you set up originally – it could be a personal phone number or email address.
• If you no longer have access to this second method, you will need to contact us to remove your configuration.
• Once logged in, under “Security info”, click “Update Info”. Remove the old Authenticator app, and select “Add a new method”. Follow the steps to add the new device’s Authenticator app.

Getting your Olivet ID –

• If your Olivet ID did not transfer from your old device to your new device automatically, you can redownload the Transact eAccounts app, sign back into it, and clicking add to Google/Apple Wallet.
• If you receive an error message, your old card may still be active, please contact us so it can be deactivated.

Microsoft 365 products are available free for everyone at Olivet with an active account.  

To get your free full versions of the Microsoft products, simply

1. sign into your email account online at email.olivet.edu
2. Click the waffle  and select "Office" - generally located at the top left of the page
3. Click the "Install Office" button -generally located at the top right of the page*

Please follow the self-help article here for further directions.

You can contact the IT Help Desk by sending an email message to it@olivet.edu, calling 815-939-5302 (866-400-5302 toll-free), or by submitting a support request by clicking here.

You can access Olivet email directly by visiting email.olivet.edu and entering your full Olivet email address (<username>@olivet.edu) and your email password. If you are a new student and have not yet changed your email password, you will use the default password which can be found on the New Account Setup Guide.

Although it is not absolutely necessary to bring a computer onto campus, many students do. If you prefer to minimize your expenses or will make arrangements purchase a computer after you arrive and verify needs with your academic department, then there are a number of computer labs on campus as well as some "public" stations that can be used by all students.  

If you do want to purchase a computer, below are some recommended specifications to aid in deciding on a computer that will work best for you. Our intention is to provide specifications for a computer that should last the duration of your time here at Olivet. You should also note that nearly all retailers offer a variety of discounts to customers with verifiable educational email accounts.

Recommended Specifications for Any Computer

• Processor: Intel i5 current version, AMD equivalent, or better
• RAM: 8 GB 
• Hard Drive: 256 GB Hard Drive (Solid State Recommended)

Other Considerations

Factors such as interests and intended course of study can affect what you should look for in a computer.  If most of what you plan on doing is standard tasks such as writing papers, preparing presentations, browsing the Internet, and similar activities, most computers that meet these minimum requirements will work fine.  However, if you expect to do much with music, audio, video, or art, the higher the specs you can get the better as those types of activities can be resource intensive.  Any questions about specific computing needs for a given major should be directed to that academic department.

Apple Education

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