User Support Services helps ONU technology users with computers, devices, monitors, keyboards and printers, as well as common software applications. We deploy laptops and desktop computers to users needing upgrades and keep computers running on modern equipment with current software. By assisting students, faculty, and staff in the appropriate use of technology, we provide a primary point of contact for end-user support, and offer a wide range of services including help desk, audiovisual distribution, management of computer labs and electronic classrooms, and technology training.
Cole Baker
User Support Services Technician
Provides help desk support and technical assistance, addressing a wide variety of user issues, including software problems, hardware failures, and network issues. Assists with creating and maintaining user accounts and information.
Mike Mangino
Director of User Support Services
Purchases and provides technical support for all personal computer hardware, software, and peripherals.
Justin Marshall
Development Specialist
Provides help desk support and technical assistance, addressing a wide variety of user issues, including software problems, hardware failures, and network issues. Assists with creating and maintaining user accounts and information.
Ethan Moore
User Support Services Technician
Provides help desk support and technical assistance, addressing a wide variety of user issues, including software problems, hardware failures, and network issues. Assists with creating and maintaining user accounts and information.
A.J. St Louis
User Support Services Technician
Provides help desk support and technical assistance, addressing a wide variety of user issues, including software problems, hardware failures, and network issues. Assists with creating and maintaining user accounts and information.
Adam Thiele
User Support Services Technician
Provides help desk support and technical assistance, addressing a wide variety of user issues, including software problems, hardware failures, and network issues. Assists with creating and maintaining user accounts and information.