User Support Services
User Support Services helps ONU technology users with computers, devices, monitors, keyboards and printers, as well as common software applications. We deploy laptops and desktop computers to users needing upgrades and keep computers running on modern equipment with current software. By assisting students, faculty, and staff in the appropriate use of technology, we provide a primary point of contact for end-user support, and offer a wide range of services including help desk, audiovisual distribution, management of computer labs and electronic classrooms, and technology training.
Cole Baker
Senior Help Desk SpecialistHelp Desk Specialists are responsible for general troubleshooting, support prioritization, and escalation, in order to successfully resolve user needs and provide a timely and exceptional support experience. Additionally Help Desk Specialists train, mentor and direct student technicians.
Luke Beaumont
Assistant Director of Systems SupportProvides help desk support and technical assistance, addressing a wide variety of user issues, including software problems, hardware failures, and network issues. Assists with creating and maintaining user accounts and information.
Mike Mangino
Systems Support SpecialistPurchases and provides technical support for all personal computer hardware, software, and peripherals. Provides training, technical support, and maintenance for the campus-wide phone mail system. Maintains emergency 911 database.
Justin Marshall
Assistant Director of Help Desk SupportThe Assistant Director of Help Desk Support is responsible for overseeing and managing the Help Desk. This includes triage, issue prioritization, troubleshooting, escalation and resolution of user support issues, and ensuring that the Help Desk function delivers exceptional user support in a timely manner. They are also responsible for developing and implementing changes to, and maintenance of, the support delivery system and for providing technical guidance associated with the identification, prioritization, escalation and resolution of client issues by phone, email, and in person. This position is responsible to train, mentor and direct employees and students hired to assist with the Help Desk function.
A.J. St Louis
Senior Help Desk SpecialistHelp Desk Specialists are responsible for general troubleshooting, support prioritization, and escalation, in order to successfully resolve user needs and provide a timely and exceptional support experience. Additionally Help Desk Specialists train, mentor and direct student technicians.
Adam Thiele
Systems Support SpecialistProvides help desk support and technical assistance, addressing a wide variety of user issues, including software problems, hardware failures, and network issues. Assists with creating and maintaining user accounts and information.