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User Support Services

User Support Services helps ONU technology users with computers, devices, monitors, keyboards and printers, as well as common software applications.  We deploy laptops and desktop computers to users needing upgrades and keep computers running on modern equipment with current software.  By assisting students, faculty, and staff in the appropriate use of technology, we provide a primary point of contact for end-user support, and offer a wide range of services including help desk, audiovisual distribution, management of computer labs and electronic classrooms, and technology training.

Barb Axmark

Barb Axmark

Information Technology Project Manager

Conducts training classes covering a variety of technology subject areas that are designed to help ONU faculty and staff remain competent and productive.

Luke Beaumont

Luke Beaumont

System Support Development Specialist

Provides help desk support and technical assistance, addressing a wide variety of user issues, including software problems, hardware failures, and network issues. Assists with creating and maintaining user accounts and information.

John St Cyr

John St. Cyr

Assistant Director of Systems Support

The Assistant Director of Systems Support is responsible for overseeing and managing the Systems Support function. This includes the maintenance, troubleshooting, and upgrading of university hardware and software images and image delivery on campus. They are also responsible for providing technical guidance associated with the identification, prioritization, escalation and resolution of client issues by phone, email, and in person. This position is responsible to train, mentor and direct employees and students hired to assist with the System Support function.

Jon Krasnichan

Jon Krasnichan

Systems Support Specialist

Conducts training classes covering a variety of technology subject areas that are designed to help ONU faculty and staff remain competent and productive.

Mike Mangino

Mike Mangino

Systems Support Specialist

Purchases and provides technical support for all personal computer hardware, software, and peripherals. Provides training, technical support, and maintenance for the campus-wide phone mail system. Maintains emergency 911 database.

Justin Marshall

Justin Marshall

Assistant Director of Help Desk Support

The Assistant Director of Help Desk Support is responsible for overseeing and managing the Help Desk.  This includes triage, issue prioritization, troubleshooting, escalation and resolution of user support issues, and ensuring that the Help Desk function delivers exceptional user support in a timely manner. They are also responsible for developing and implementing changes to, and maintenance of, the support delivery system and for providing technical guidance associated with the identification, prioritization, escalation and resolution of client issues by phone, email, and in person.  This position is responsible to train, mentor and direct employees and students hired to assist with the Help Desk function.

Noel Slaby

Noel Slaby

Director of User Support Services

Director of User Support Services

Adam Thiele

Adam Thiele

Help Desk Specialist

Help Desk Specialists are responsible for general troubleshooting, support prioritization, and escalation, in order to successfully resolve user needs and provide a timely and exceptional support experience.  Additionally Help Desk Specialists train, mentor and direct student technicians.

Abby Whalen

Abby Whalen

Help Desk Specialist

Help Desk Specialists are responsible for general troubleshooting, support prioritization, and escalation, in order to successfully resolve user needs and provide a timely and exceptional support experience.  Additionally Help Desk Specialists train, mentor and direct student technicians.