User Support Services
User Support Services helps ONU technology users with computers, devices, monitors, keyboards and printers, as well as common software applications. We deploy laptops and desktop computers to users needing upgrades and keep computers running on modern equipment with current software. By assisting students, faculty, and staff in the appropriate use of technology, we provide a primary point of contact for end-user support, and offer a wide range of services including help desk, audiovisual distribution, management of computer labs and electronic classrooms, and technology training.
Noel Slaby
Chief Information OfficerLeads technology programs in support of the mission of the University, with focus on academic, administrative and infrastructure technologies. Provides overall direction, coordination, and evaluation of the Information Technology department and carries out supervisory responsibilities in accordance with the university's policies. Responsible for budget, interviewing, hiring and training employees, as well as assigning and directing work, appraising performance, and addressing/resolving complaints and problems.
Information Technology is organized into four areas:
Cole Baker
User Support Services TechnicianProvides help desk support and technical assistance, addressing a wide variety of user issues, including software problems, hardware failures, and network issues. Assists with creating and maintaining user accounts and information.
Mike Mangino
IT Procurement & Asset Management SpecialistPurchases and provides technical support for all personal computer hardware, software, and peripherals.
Justin Marshall
Development SpecialistProvides help desk support and technical assistance, addressing a wide variety of user issues, including software problems, hardware failures, and network issues. Assists with creating and maintaining user accounts and information.
Ethan Moore
User Support Services TechnicianProvides help desk support and technical assistance, addressing a wide variety of user issues, including software problems, hardware failures, and network issues. Assists with creating and maintaining user accounts and information.
A.J. St Louis
User Support Services TechnicianProvides help desk support and technical assistance, addressing a wide variety of user issues, including software problems, hardware failures, and network issues. Assists with creating and maintaining user accounts and information.
Adam Thiele
User Support Services TechnicianProvides help desk support and technical assistance, addressing a wide variety of user issues, including software problems, hardware failures, and network issues. Assists with creating and maintaining user accounts and information.