Assistant Director of Systems Support
The Assistant Director of Systems Support is responsible for overseeing and managing the Systems Support function. This includes the maintenance, troubleshooting, and upgrading of university hardware and software images and image delivery on campus. They are also responsible for providing technical guidance associated with the identification, prioritization, escalation and resolution of client issues by phone, email, and in person. This position is responsible to train, mentor and direct employees and students hired to assist with the System Support function.