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ONU IT – Remote Support

The Olivet Nazarene University IT Help Desk utilizes AnyDesk, a secure remote support tool, to assist students, faculty, and staff with technical issues. With your authorization, an IT technician can use AnyDesk to view your screen in real-time and temporarily take control of your device to troubleshoot problems, configure settings, and resolve issues efficiently.

Download ONU IT Remote Support AnyDesk App

Download for Windows

How to start your remote session on Windows:

  1. Click the download button above.
  2. Locate the downloaded .exe file in your browser’s download history or your Downloads folder and double-click to open it.
  3. If prompted by Windows asking if you want to allow this app to make changes, click Yes.
  4. Once AnyDesk opens, locate the 9 or 10-digit number listed under “Your Address”.
  5. Provide this number to your Olivet Nazarene University IT technician.
  6. When the ONU IT technician connects, a window will pop up. Click Accept to begin the remote session.