ONU IT utilizes AnyDesk to provide fast, secure, and reliable remote assistance to our students, faculty, and staff. This tool allows our technicians to view your screen and resolve technical issues in real-time, no matter where you are located.
When you contact the IT Help Desk for support, a technician may ask to start a remote session. You will simply download the appropriate client for your operating system below, run the application, and provide the technician with the 9-digit ID displayed on your screen.
Download the ONU Remote Support Client
Please select the download link that matches your computer’s operating system:
Olivet Nazarene University IT Remote Support Disclaimer
By accepting this remote support invitation, you authorize Olivet Nazarene University IT technicians to view your screen and control your computer for troubleshooting purposes.
Please keep the following in mind:
- Privacy: Ensure all confidential or personal information is closed before the session begins. Our technicians will only access files necessary for resolving your technical issue.
- Supervision: We recommend that you remain at your computer throughout the duration of the remote session.
- Termination: You may terminate the remote session at any time by closing the support window or informing the technician.
- Liability: ONU IT is not responsible for any data loss. It is the user’s responsibility to ensure their data is backed up prior to seeking technical assistance.
How it Works
- Contact IT: Call or visit the Help Desk to open a support ticket.
- Launch AnyDesk: Open the downloaded file. No full installation is required for a quick support session.
- Share your ID: Read the “Remote Address” (9-digit code) to your technician.
- Authorize: Click Accept when the connection prompt appears on your screen.