The IT Help Desk is located in the lower level of the Benner Library, at the center of our main campus.
While the Help Desk may be open to phone assistance, please ensure the Benner Library is open for walk-up service prior to coming in for window service, especially during breaks. You can check the library hours here. While the Help Desk is open and during Library closures, we can let you in the front door if you give us a call.
During weekends and holidays when the University is closed, an on-call routine happens with staff for major system failures as well as account access assistance. Please feel free to email it@olivet.edu or leave a voicemail at 815-939-5302 and we will get back with you as soon as possible.
Regular Hours
- Sun: Closed
- Mon: 7:30am – 5:30pm
- Tue: 7:30am – 5:30pm
- Wed: 7:30am – 5:30pm
- Thu: 7:30am – 5:30pm
- Fri: 7:30am – 5:00pm
- Sat: Closed
Current Closures
Currently Closed
Reason: The University will be closed from Monday, June 30 through Friday, July 4. We will reopen on Monday, July 7.
A staff member will be on-call during this time for urgent matters such as account access or other time-sensitive issues. For all other needs, we encourage you to consult the self-help articles available on this site.
Starts: Monday, June 30, 2025 at 12:00 AM
Ends: Friday, July 4, 2025 at 7:00 PM
Time Remaining: 3 days 22 hours