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Campus TV

TV Programming is available for residential students through Xfinity.

Getting set up

For Cable TV in your Dorm/Apartment connect your TV to the coax connection.

In order to view the ONU cable television lineup, a television must come with a clear QAM tuner installed. To determine if your TV is compatible with the Olivet system, perform a channel scan.  If all channels are scanned in, the TV is compatible.  If none or only a few channels are scanned in, the TV is not compatible and there are options available.

If your TV is a smart TV and has either wired or wireless internet access, search the apps for “Xfinity Beta”.  If the Xfinity Beta app is available, it can be downloaded and will provide access to the Xfinity IPTV lineup described below.  

Another option is the purchase of a Roku device.  The model we are currently recommending is the Roku Express 4K+, which can be purchased for around $40.  The Xfinity Beta app can be downloaded and will provide access to the Xfinity IPTV lineup described below.  

https://www.amazon.com/Roku-Express-Streaming-Wireless-Controls/dp/B0916TKFF2

A third option is the purchase of a converter set top box. The model we are currently recommending is the iView 3500STBIII, which can be purchased for around $30.  We do not recommend purchasing a used model.

https://www.amazon.com/IVIEW-3500STB-III-Converter-Recording-Learning/dp/B0947GDYN5/ref=sr_1_1?dchild=1&keywords=iview+stb3500iii&qid=1631114717&sr=8-1

The primary advantage of purchasing the Roku device is that it can be used after leaving Olivet, while the set top box would only be used to view the local Olivet cable TV lineup.

Once connected to the ONU cable TV service, the channel guide is available on channel 7.  This will show the channels on the ONU system and upcoming programming.

 

Troubleshooting/Support

Some common issues:

            There is no picture or sound on my TV.

            The lower channels are choppy or not very clear.

            There are no channels above channel 13.

Possible solutions:

            Perform a channel scan on your TV, ensuring it is set to “Cable” and not “Air”.

            Make sure the cable connected between the wall outlet and the TV is tight.

            Use a different coaxial cable to connect between the wall outlet and the TV.

            The TV may not have a QAM tuner installed and would require the use of a converter or Roku as described above.

 

If you are not able to solve your issue using these troubleshooting solutions, please contact us by submitting a ticket.

 

Xfinity also offers an IPTV solution for on and off campus.

This service allows students to watch TV from anywhere they receive an internet connection on laptops and mobile devices, such as phones and tablets.

To access this service:

For laptops, go to xfinityoncampus.com.  Search for Olivet and select.  From there, you will sign into the service using your Olivet credentials.

For mobile devices, such as a phone or tablet, download the Xfinity Stream app.  Choose the “Xfinity On Campus students” sign in, and sign into the service using your Olivet credentials.

DVR

20 hours of DVR storage is available to students. This content is available to view both on and off campus.

UPGRADE

Students are able to upgrade their IPTV package. There are multiple packages available for a no contract monthly cost. (More information is available at www.xfinityoncampus.com.)

SUPPORT

Support can be accessed 24/7 by going to www.support.xfinityoncampus.com.  Here you can search for help related to the issues you are experiencing and also type in any error code and see what others have done to fix specific issues.  Contact Xfinity directly for issues related to:

            Missing channels.

            Premium content issues.

            Comcast produced error messages.

            Stream/buffering issues.

            DVR issues.

            Billing support.

If you are not able to solve your issue using the Xfinity self-help steps you can contact us by submitting a ticket.  This is best used for issues related to:

            Username/password issues/errors on login screen.

            Local network outages.

            Changes to IP range.

            If you are a residential student and receive an error indicating you do not have access.

Click here for assistance accessing Xfinity TV service.