Skip to main content

Multi-Factor Authentication (MFA)

Mutli-Factor Authentication (MFA) is an additional layer of security for your Olivet account.  It makes your password easier to manage and adds extra security by requiring a second factor when logging in from an unknown device or if your account is being attacked.  All Olivet users will be required to configure MFA the second quarter of 2021.

Secure your account now using the video and steps listed below.  

1. In a web browser on a computer or different device than your mobile phone, visit https://mysignins.microsoft.com/security-info and sign in if prompted.

2. Download and install the Microsoft Authenticator app Microsoft Authenticator App download to your iPhone (iOS) or Android phone/device.

3. Configure the Microsoft Authenticator App using both your mobile phone and a computer or device.

  • Click on “+ Add Method” on computer or device and select Authenticator App 
  • In the Authenticator App on your mobile phone, click the “+” sign in the upper-right corner 
  • Select “Work or School account” and wait for the QR code camera to display 
  • On the webpage, click Next 
  • Scan the QR code displayed on the computer screen using the Microsoft Authenticator app on your mobile phone and follow any prompts 
  • Microsoft will send a notification to your mobile app, click “Approve” 
  • Click Next to return to the list of methods
  • Do not remove or delete your @olivet.edu account from the authenticator app once you have completed this process or it will not work. 

4. You must set-up at least two verification/recovery methods.  Configure at least one additional recovery method ( like phone/text SMS)

Frequently Asked Questions (FAQs)

What happens when I get a new phone?

Video: How to set up Microsoft authenticator on a new phone

You must have at least two methods verification/recovery methods set-up.  When you get your replacement phone, you may set-up the Microsoft Authenticator app again using a text message to your mobile number (after the phone number is transferred to your replacement phone).  You may also set up the Microsoft Authenticator app on a second or third device like an iPad for more recovery options.  Set up additional verification/recovery methods https://mysignins.microsoft.com/security-info

May I use my verification/recovery methods, like the Microsoft Authenticator app to change my password if I forget it?

Yes. To change your password, please visit https://myaccount.microsoft.com/ and select "Change Password" under the Password block.

Why did I stop receiving email on my mobile device after I setup Multi-Factor Authentication (MFA)?

The default email app for Android devices may not be compatible with Microsoft MFA.  This is also true for some Apple devices, if you are not using the most recent version of iOS.  We highly recommend using the Microsoft Outlook app for your Olivet email/calendar.  Although you may be able to get other apps to work, the Microsoft Outlook app is free and will reduce immediate and future email compatibility issues for both Android and Apple iOS devices.

What if I do not have an iOS or Android "smart" phone?

You may set up Multi-Factor Authentication without using the Microsoft Authenticator app .  You just need to set-up at least two verification/recovery methods.  Examples are a traditional mobile phone SMS messaging and an alternate email address.  They also have a Voice call feature to a phone number.  The reason we recommend the Microsoft Authenticator app is it the most secure method and provides the best user experience.  Users are usually prompted less and the approval is easier.  

How may I check to see if I have setup two verification/recovery methods and which one is the default method that will be used to approve sing-ins?

You may check which methods are setup by going to https://mysignins.microsoft.com/security-info .  The default method is listed at the top of the page and has an option to change the default.  We recommend using Microsoft Authenticator app Notification as the default.

What if I accidentally denied a sign-in request for one of my devices?

To re-enable your device, please contact the Help Desk.